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26/10/2017
Steadfast Solutions find persistence pays off

Steadfast Solutions Ltd, is a precision engineering business based in the Black Country, but building an enviable reputation across the country, for the quality of its work.

It offers a comprehensive range of in-house manufacturing services, from EDM wire erosion and EDM Fast Hole Burning to conventional and CNC precision machining.

Steadfast delivers a range of engineering solutions, including progression press tooling, jigs and fixture work, to precision one off components for some of the world’s largest manufacturing and automotive supply chain organisations.

Leaving the shed far behind

The business was founded in 2006 by work colleagues Stephen Moseley and Gary Smith, who decided to pursue their own approach to engineering, focussed on delivering high quality work and even higher quality customer service.

The timing could have been better for this fledgling business, with the 2008 recession on the horizon. But starting small and securing work through a network of contacts, ensured growth was steady and sustainable.

Persistence and a belief in their collective abilities ensured the business not only survived the global downturn, but prospered.

Steadfast often won new contracts thanks to existing customers passing referrals to others looking to solve short-term supply problems – the quality of service provided guaranteed longer contracts followed.

The insistence on quality and determination to deliver ‘right first time’, is reflected in the firms AS9100 registration, the internationally recognised quality standard for the Aerospace industry, which ranks among Steadfast’s core sectors.

Although happy to provide precision engineering components to any sector, the most important remain, energy, bio-engineering and automotive, with companies in the supply chain regular customers and one-off specialist components often supplied to businesses within motorsport.

Customers get what customers want

The controlled growth of the business over the last 11 years has seen it grow and spread into four units on the Oldbury industrial estate the company calls home, with owners Gary and Steve careful to ensure expansion happens at a pace they control.

However, they recognise their customers are driving the business forward, which can bring its own problems – they understand the need to maintain the high-quality service for which the business is known.

Many of Steadfast’s customers have come to rely on the speed and quality of service and naturally want more of what the business has to offer.

Thanks to their willingness to advise on process improvements and manufacturing methods to improve lead times and control costs, it’s not just increased volumes of existing components, but new products lines.

The focus on quality and customer service is paying dividends, with Steadfast recently securing a new contract for components it had not previously produced, which means acquiring three additional machines.The focus on quality and customer service is paying dividends, with Steadfast recently securing a new contract for components it had not previously produced, which means acquiring three additional machines.

“It’s a nice problem to have; when happy customers ask for new and different components because they like what we do and the way we do it, typically we end up buying new machines and increasing capacity, which brings new customers.” 

Stephen Moseley, Director

The new machines are faster, more reliable, with improved tolerances and better surface finishes, to further enhance the service offered by this innovative and forward-looking business.

Success attracts support from Sandwell

With the bill for the new machines close to £250k, an application for funding was made through Sandwell Council, which is always keen to support manufacturing in the region. A significant contribution was secured and the new CNC/EDM machines were installed in April 2017, creating new employment opportunities.

However, like many smaller engineering companies, Steadfast can struggle to recruit the young engineers needed to sustain its growth and is likely to choose the apprenticeship route to recruitment – owner Gary firmly believes in employing the attitude and training the skill.

The strength of the business is the drive and determination of the management team, coupled with the workforce’s collective responsibility to manufacture high quality components and hit customer deadlines, on time, every time.

Pictured L-R Stephen Moseley and Gary Smith

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